| 1. |
What is Cross Border
Funds Transfer service? |
| |
This is an online service
for you to transfer funds to accounts maintained with
Maybank in Malaysia via Maybank2u.com.sg.
So you can now transfer funds from your Maybank accounts
in Singapore to third party Maybank payee accounts in
Malaysia. |
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| 2. |
How can I start using
the Cross Border Funds Transfer service? |
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You need to have a savings
or current
account with Maybank and apply for our Maybank2u.com.sg.
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| 3. |
Do I need to apply for
the Cross Border Funds Transfer service? |
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No. You can use this service
without prior application. However, in using this service,
you are agreeing to be bound by the Terms
and Conditions governing the Cross Border Bill Payment
and Funds Transfer Service. |
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| 4. |
Can I transfer funds
anytime I choose? |
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No. The Cross Border Funds
Transfer service is available from 7 am to 11 pm daily,
including Sundays and Public Holidays. |
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| 5. |
Are the funds transfers
effected immediately? |
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Funds transferred before
4 pm (Singapore Time) on Mondays to Fridays and 12 pm
(Singapore Time) on Saturdays will be credited to the
respective Maybank payee accounts on the same day, unless
the transaction falls on a Malaysian
Public Holiday.
Funds transferred after 4 pm (Singapore Time) on Mondays
to Fridays and 12 pm (Singapore Time) on Saturdays will
be treated as the next working day's transaction. The
respective Maybank payee accounts will be credited by
the next working day, unless the transaction falls on
a Malaysian
Public Holiday. |
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| 6. |
Can I schedule my funds
transfers in advance? |
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No. You cannot schedule
funds transfers to Maybank payee accounts in Malaysia
in advance. |
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| 7. |
When will my account
be debited? |
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Your account is debited
immediately after you click the Confirm button. |
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| 8. |
What is "Update Payee
Account List"? |
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When you transfer funds
through our Cross Border Funds Transfer service, you need
to key in the details of the payee account such as the
payee name and the account number.
Update Payee Account List allows you to register/delete
up to 10 of your favourite Maybank payee accounts in Malaysia
that you will be regularly transferring funds into. So
you no longer have to key in the account information each
time you make a funds transfer. |
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| 9. |
What is the maximum
amount for Cross Border Funds Transfers per day? |
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The maximum amount is S$3,000
per day per customer. |
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| 10. |
What is the foreign
exchange rate used for my funds transfers? |
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Funds will be transferred
in Singapore Dollars to Maybank in Malaysia and credited
into the respective payee accounts in Ringgit, using the
prevailing foreign exchange rate on the day your account
is debited. |
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| 11. |
Can I transfer funds
from my Maybank account in Malaysia instead? |
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No. You can only transfer
funds from your Maybank accounts in Singapore. |
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| 12. |
Will I be charged for
using the Cross Border Funds Transfer service? |
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Yes. A service fee of S$15
will be levied for using this service. |
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| 13. |
How do I know if my
funds transfers have been successful? |
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You can check the status
of your funds transfers that were made in the past 30
days via Funds Transfer Transaction History. Depending
on its current status, one of the following will be reflected
beside each transaction: |
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- Pending - Transaction is pending confirmation
from Maybank Branches in Malaysia
- Successful - Funds transfer has been successfully
credited to the payee account with Maybank in Malaysia
- Unsuccessful - Funds transfer has been rejected.
Please verify the details of the payee account and
perform the transaction again.
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| 14. |
What happens when my
funds transfers are unsuccessful? |
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For unsuccessful transactions,
the transaction amount will be refunded to your account
within the day. If the transaction is not successful,
the S$15 service fee is still applicable. |
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| 15. |
What happens if I transferred
funds to the wrong payee account? |
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We request customers to
exercise prudence in conducting Funds transfer as it would
be difficult to retrieve funds once the transaction is
confirmed. The bank can only assist and would not be able
to influence the outcome on funds wrongly transferred
by customer to another account.
Please call our Customer Relationship Officers at 1800-MAYBANK
(1800-6292265) for assistance. |
