| 1. |
What is the "Internet Banking Code"? |
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Maybank
has introduced the "Internet Banking Code"
(IBC) in Singapore as an added layer of security
for sensitive online banking transactions. To
safeguard all your information and transactions
transmitted over the Internet, authentication
of IBC is strongly encouraged for specified online
transactions.
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| 2. |
What are the transactions that should have IBC? |
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The
following transactions requires IBC (compulsory) |
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- 3rd party Maybank Funds Transfer
- Cross Border Funds Transfer
- Online Remittance
- Update Payee List (Other Bank Account)
- Update Payee List (3rd Party Maybank Account)
- Update Payee List (Cross Border Funds Transfer)
We also strongly recommend implementing the IBC
security feature for the following transactions: |
| |
- Funds Transfer to Debit Card Payee
- 3rd Party Maybank Credit Card Payment
- Change Password
- Update Payee List (Credit Card Payment)
- Update Payee List (Funds Transfer to Debit
Card Payee)
- Update of Customer Particulars
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| 3. |
Can I customise
my own list of transactions that has IBC? |
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Should you wish to
add or remove this added layer of security for part
or all of the online banking transactions, you may
choose to introduce or disable the IBC security
feature/function (please choose to use either feature
or function) from your "Personal Profile"
at any time. Note that you will not allowed to disable
those transactions that requires IBC (compulsory)
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| 4. |
What do I need
to obtain my IBC? |
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To obtain
your IBC, you will need access to Maybank
Dial-Link (PhoneBanking).
If you do not have access, please apply for Dial-Link.
Kindly note that it may take up to 1 week for your
Dial-Link Access ID and PIN to be mailed to you.
Alternatively, you can apply at any of our 22 Branches
in Singapore. |
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| 5. |
How do I obtain
my IBC? |
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- Call Dial-Link (PhoneBanking) at 1800-484
2088
- Select the language medium
- Press "1" for English, followed
by the "#" key (Kindly note that instructions
on how to obtain IBC is only available in English)
- Press "3"for Internet Banking Code,
followed by the "#" key
- Key in your 8-digit Dial-Link Access ID, followed
by the "#" key
- Enter your 4-digit PIN, followed by the "#"
key
- Take note of the 6-digit IBC that will be
read out to you
- Press "1" to have the IBC read out
to you again
- To end the call, either press "00"
or hang up the phone
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| 6. |
How long will my
IBC be valid for? |
| |
'The IBC will be valid
for 24 hours from the time it was requested, so
you may choose to obtain your IBC first before proceeding
to make your online banking transaction. |
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| 7. |
What happens if
I forget my IBC? |
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Should you forget
your IBC at any point within the 24-hour period,
simply request for a new IBC to be issued to you. |
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| 8. |
I have entered
my IBC but why is my transaction not proceeding? |
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- IBC Expired - Call in again to Dial-Link and
request for a new IBC
- IBC Invalid - Call in again to Dial-Link and
request for a new IBC
- IBC Locked Out - User Name has been locked.
Use Dial-Link (Phone Banking) to request for
a new IBC
- No Access to Dial-Link (Phone Banking) - You
will have to sign up for Dial-Link (Phone Banking)
services first
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