| 1. |
What is Cross Border
Bill Payment service? |
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This is an online service
for you to pay your bills in Malaysia via Maybank2u.com.sg. |
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| 2. |
What are the types of
bills I can pay and who can I pay to? |
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Here is the list
of payee organisations you can make payment to in
Malaysia. |
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| 3. |
How can I start using
the Cross Border Bill Payment service |
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You need to have a savings
or current
account with Maybank and apply for our Maybank2u.com.sg.
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| 4. |
Do I need to apply for
the Cross Border Bill Payment service? |
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No. You can
use this service without prior application. However, in
using this service, you are agreeing to be bound by the
Terms
and Conditions governing the Cross Border Bill Payment
and Funds Transfer Service. |
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| 5. |
Can I pay my bills anytime
I choose? |
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No. The Cross Border Bill
Payment service is available from 7 am to 11 pm daily,
including Sundays and Public Holidays. |
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| 6. |
Are the payments effected
immediately? |
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Payments made before 4 pm
(Singapore Time) on Mondays to Fridays and 12 pm (Singapore
Time) on Saturdays will be credited to the respective
payee organisations within 2 business days , unless the
transaction falls on a Malaysian
Public Holiday.
Payments made after 4 pm (Singapore Time) on Mondays to
Fridays and 12 pm (Singapore Time) on Saturdays will be
treated as the next working day's transaction. The respective
payee organisations will be credited by the 3rd working
day, unless the transaction falls on a Malaysian
Public Holiday. |
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| 7. |
Can I schedule my bill
payments in advance? |
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No. You cannot schedule
payments for your Malaysian bills in advance. |
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| 8. |
When will my account
be debited? |
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Your account is debited
immediately after you click the Confirm button. |
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| 9. |
What is "Maintain Favourite
List"? |
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When you make payments through
our Cross Border Bill Payment service, you need to enter
the account or reference number pertaining to your bill.
Maintain Favourite List allows you to register/delete
up to 10 of your favourite payee organisations in Malaysia
so that you do not have to enter the account details each
time you make a payment. |
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| 10. |
What is the maximum
amount for Cross Border Bill Payments per day? |
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The maximum amount is S$3,000
per day per customer. |
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| 11. |
What is the foreign
exchange rate used when for my bill payments? |
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Payments for your Malaysian
bills will be made in Singapore Dollars. Maybank in Malaysia
will then credit the respective payee organisations in
Ringgit, using the prevailing foreign exchange rate on
the day your account is debited. |
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| 12. |
Can I pay my Malaysian
bills using my Maybank account in Malaysia? |
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No. You can only pay your
bills using your Maybank accounts in Singapore. |
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| 13. |
Will I be charged for
using the Cross Border Bill Payment service? |
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Yes. A service fee of S$15
will be levied for using this service. If the transaction
is not successful, the S$15 service fee is still applicable.
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| 14. |
How do I know if my
payments have been successful? |
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You can check the status
of your bill payments that were made in the past 30 days
via Bill Payment Transaction History. Depending on its
current status, one of the following will be reflected
beside each transaction: |
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- Pending - Transaction is pending confirmation
from Maybank Branches in Malaysia
- Successful - Payment has been successfully
credited to the payee organisation's account with
Maybank in Malaysia
- Unsuccessful - Payment has been rejected.
Please verify the details of the payee organisation
and perform the transaction again.
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| 15. |
What happens when my
payments are unsuccessful? |
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For unsuccessful transactions,
the transaction amount will be refunded to your account
within the day. |
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| 16. |
What happens if I made
a payment using the wrong account number? |
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Please call our Customer
Relationship Officers at 1800-MAYBANK (1800-6292265)
from 8.30 am to 9.30 pm on Mondays to Fridays and from
8.30 am to 4.30 pm on Saturdays for assistance. |
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| 17. |
How can I pay to a company
that is not listed on your list of payee organisations?
|
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We are constantly inviting
various organisations to be listed as participants to
bring you greater convenience. Please send us the name
of the payee organisation that you would like to be listed
by clicking here
and we'll work towards signing them up. |
