| 1. |
Is Maybank2u.com.sg safe and secure? How safe is my
account information sent through Maybank2u.com.sg? |
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At Maybank,
we are committed to protecting our customers' information
by employing the most secured encryption technology
(128-bit Secure Sockets Layer or SSL) to safeguard all
your information and transactions transmitted over the
Internet.
SSL encryption
will scramble all data between Maybank and your PC using
a security key. Only Maybank has this key to reassemble
back the data. Any other party trying to break this
key will be faced with 200 trillion possible combinations.
In addition
to SSL encryption, we also authenticate your unique
Access ID and PIN upon logon. Both are needed together
for access to your account information. We have also
included a security feature that automatically terminates
your Maybank Internet Banking session after a period
of inactivity.
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| 2. |
How can I upgrade my browser to 128-bit SSL encryption?
|
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If you are using Internet Explorer, the minimum requirement
is version 5.0 and above.
Internet Explorer: |
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- Type http://www.microsoft.com/
- Select Downloads
- Select by clicking Downloads Centre
- Select Product Name (Pull down bar)
- Select Internet Explorer 5.01
- Select Operating System(Pull down bar)
- Select Windows 95
- Click Find It
- Look for Internet Explorer 5.01 Service Pack 2 then
click on it.
- Internet Explorer Homepage appears
- Click Go Icon and select download.
- Select run this program from its current location
and click OK. Select Yes when prompted
by the screen Do you want to install and run Microsoft
Internet Explorer 5.01 and Internet Tools?
- Wait for files to be sent to your PC
- Restart your PC.
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If
you are using Netscape Communicator, there are two options
to upgrade your browser.
Netscape Communicator
Option 1: |
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- Type
www.netscape.com
- Type
Navigator at GO column, then click
GO
-
The search result appears .Click download software
and add-ons
- The
Download screen appears
- Look
for Complete download of communication 4.73.Click
Windows 95/98 NT
-
Look for Complete download of communication 4.73.
Click Windows 95/98 NT
-
Look for"Step 1 and select a down load location
(Pull down bar)
-
Select Netscape Communication
- Look
for Step 2 and click on the word Download
- Wait
for the file to tranfer to your PC
- Restart
the PC
Option
2:
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Download
a patch from http://www.fortify.net/
to upgrade to 128 bit encryption. Please note that this
is a freeware and you are bound by the terms and conditions
of this site. |
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| 3. |
How do I prevent others from viewing my confidential
transactional information done over Maybank2u.com.sg?
|
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You need to clear your cache after each session. The action
steps to be performed are as follows: |
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Netscape Navigator 4.7x |
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- Click Edit
Select Preferences
- Click Advance
- Select Cache
- Click both
Clear Memory Cache and Clear Disk Cache
- Click OK
Internet Explorer
5.0
|
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- Click
Tools
- Select
Internet Options
- Click
General
-
Select Temporary Internet Files and click Delete
Files
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| 4. |
What precautions can I take to protect my PIN and Password?
|
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- Keep your
Access ID and PIN confidential. We would advise that
you memorise your PIN and avoid keeping any written
record
- Do not disclose
your PIN to anyone, even to someone reporting to be
from the Bank. Maybank staff will never require your
PIN under any circumstances
- When you
logon to Maybank2u.com.sg for the first time, you
will be required to choose your own Username and Password.
Do not use easy password such as your ID number, telephone
number, etc
- Change your
password regularly
- Always remember
to logout from Maybank2u.com.sg when you leave your
PC.
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| 5. |
How do I know if the Internet banking pages are truly
from Maybank? |
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Every time you connect to Maybank2u.com.sg, your browser
will receive a digital certificate. This certificate
securely identifies the site you are connecting to, and
is used to establish the encrypted session.
You can view the contents of the certificate when you
are connected to Maybank2u.com.sg by double clicking on
the image of a lock or key located at the status bar (lowest
part of the browser). This certificate has been digitally
signed by Verisign, the most recognised issuer of
digital certificates in the world.
The subject field of the certificate should show the organisation
as Malayan Banking Berhad (Maybank). If other organisation
name is displayed, you may have connected to an illegitimate
site. Do not enter your username or password. You should
report to us immediately at 1800-MAYBANK (1800-629-2265).
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| 6. |
What should I do if I think someone is using my accounts?
|
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You should report to us immediately at 1800-MAYBANK
(1800-629 2265). |
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| 7. |
What should I do if I forgot my Username or Password?
|
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You
can apply for a replacement Maybank2u PIN either by mail
or through any of our Maybank ATMs in Singapore.
To apply for a replacement Maybank2u PIN through mail,
simply fill up the Maybank2u.com.sg
Maintenance Form and mail it to us. We will mail you
the E-Access ID and PIN within 5 working days.
To apply for a replacement Maybank2u PIN through any of
our Maybank ATMs in Singapore, you will need to have an
ATM card. At the main ATM menu, select E-Access ID
Application. You will be advised that you already
have an existing E-Access ID. When asked if you wish to
reset your PIN, select Yes and proceed to choose
your new 6-digit Maybank2u PIN.
In both instances, you will need to perform the First-Time
Login again, using your new E-Access ID and PIN
Note: As part of Maybank's policy to protect our
customer, your Username will be locked out after 3 unsuccessful
attempts. |
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| 8. |
Can
I change my password? |
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Yes, you can
change your password by using the 'utilities' facility
within Maybank2u.com.sg.
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| 9. |
What
will happen if I forget to log out or leave my computer
idle for a period of time? |
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For
security reasons, there is a session time out where the
system will automatically log you out if you leave the
computer idle for a period of time. |
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| 10. |
What
happens when my computer crashes or I get disconnected
from the Internet by accident? How will I know that the
payment or the transaction is effected? |
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You
can contact us at 1800-MAYBANK (1800-6292265) to
confirm whether your instructions have been received by
us. |
