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| Customer
Service |
| Report Loss of ATM Card |
| 1. |
Select Customer Service
and click on Report Loss of ATM Card |
| 2. |
Select the ATM Card
you wish to cancel, and click on Next |
| 3. |
The next screen
will list out the details of the ATM card you wish to
cancel. Click Confirm to submit your request. |
| 4. |
The status
of your request will be displayed in the final acknowledgement
screen |
| 5. |
To print the acknowledgement
of your request, click Print |
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| Change Password |
| 1. |
Select Customer Service
and click on Change Password |
| 2. |
Key in your Existing
Password, and select a New Password |
| 3. |
Click on Submit
to confirm the transaction |
| 4. |
You will see
a confirmation screen upon successful password change |
| 5. |
Please note that your password
should be between 8 to 12 characters, comprising either
alphabets or numbers, or a combination of both. It is
uppercase and lowercase sensitive. Special
characters or spaces are not allowed except underscore |
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| Update of Customer Particulars
|
| 1. |
Select Customer Service |
| 2. |
Click on Update of Customer
Particulars to update your mailing address, contact
details or both with the Bank:
| a. |
To update your mailing
address, key in your New Mailing Address
and select the accounts you wish to apply the new
address |
| b. |
To update your contact
details, key in your New Contact Details,
and click on Next |
|
| 3. |
Click Confirm
to update changes |
| 4. |
You will see
the updated particulars in the final acknowledgement screen |
| 5. |
To print for your own records,
just click Print |
| 6. |
Please allow 2 working days
for your records to be updated |
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