User Guide - Internet Banking

Bill Payment
Bill Payment
1. Select Bill Payment and click on Bill Payment
2. Select the Payee Organisation, and click on Next
3. Select the From Account, key in the Bill Account Number and the Amount
4. Select Effective Date. The effective date is defaulted to Today, which means it is an immediate payment. If you wish to make future payment, select preferred effective date and click on Next
5. The next screen will list out the details of your Bill Payment. Click Confirm to submit the transaction
6. The status of your Bill Payment will be displayed in the final acknowledgement screen
7. To print the transaction for your own records, just click Print
8. Pleased be advised that you should allow 2 workings day for the billing organisation to process your payment
   
Inquire/ Cancel Future Payment
1. Select Bill Payment and click on Inquire/Cancel Future Payment
2. The next screen will display all the future bill payment instructions that are still pending
3. To cancel future bill payment instructions, tick in the respective box and click on Next
4. The next screen will list out the details of the future bill payment you wish to cancel. Click Confirm to submit the transaction
5. The status of your request for cancellation of future bill payment will be displayed in the final acknowledgement screen. If the cancellation has been processed successfully, the status will be Successful and a reference number will be provided. Any status other than Successful means that the transaction was rejected
6. To print the transaction for your own records, just click Print
 
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