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Phone Scams

It has been brought to our attention that there is a party or parties involved in making phishing telephone calls purporting to be representing Maybank. The caller impersonates a Maybank staff and informs the victim that his/her account will be closed within 10 minutes, and requests for the victim to provide personal information (e.g. NRIC/Passport number, bank account number and name of account holder) if he/she does not wish for the account to be closed.

We wish to alert the public to phone scams and customers should never divulge their personal information to unsolicited callers. Maybank will not request for customers' PIN, password or OTP through phone call, email or SMS. Do not proceed with the call if you suspect that the caller is asking you to conduct suspicious transactions.

Find out more.

Phishing Email

Dear Customer

It has been brought to Maybank's attention that some members of the public have received email from Maybank (e.g. payments@maybank.com.sg) requesting customers to either click on a website link or an attachment to verify accounts or transactions. This is done with the intention to illegally obtain customers' credentials or execute malicious activity on customers' personal computers or laptops.

Maybank would like to clarify that such email messages are not issued by Maybank and advise customers NOT to click on any links or attachment contained in the email. Customers who have clicked on the link in such emails are advised to change their passwords immediately, by directly logging into Maybank2u.com.sg. Maybank would like to advise all customers to NOT reveal or disclose your passwords to anyone at any time online or on the telephone.

Should you have further queries, please do not hesitate to contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (if you are calling from overseas).


Safety Tips for Login

  • Do not access the login page via web site links provided in emails. Open a new web browser and enter the URL address of the Bank (www.maybank2u.com.sg) directly into your web browser.
  • For secure Online Banking access, always shut down all existing web browser windows before you perform the login.
  • Do not disclose your Username or Password to anyone. Maybank staff will not ask you to reveal your Username or Password under any circumstances.
  • If you encounter any certificate warning or any warning messages, do not proceed and contact Maybank immediately.
  • Always check the authenticity of the Maybank's website by comparing the URL and the Maybank's name in its digital certificate, or by observing the indicators provided by an extended validation certificate.
  • Always ensure that the Maybank's website address changes from 'http://' to 'https://' and a security icon that looks like a lock or key appears when authentication and encryption is expected.

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